Clear support details
One-time remote help — $69
One payment for one covered computer issue that can be handled remotely. Call Ray before paying if you are unsure whether remote support is suitable. If the covered issue cannot be resolved, contact Ray to arrange a refund of the prepaid repair fee.
Membership — $15 per month
$15 is charged when you join, then $15 each month until cancelled. Your first remote fix is included. Membership includes help with computer questions, one remote computer tune-up each month, 40% off separately booked one-on-one training, and in-home visits at $25 per hour rather than $50 per hour.
Cancel anytime through PayPal’s automatic-payment settings, or call Ray for help. Cancellation stops future renewals; it does not automatically refund earlier charges. Remote support and tune-ups are arranged with Ray and depend on availability. Hardware, parts, data recovery and separately billed visits or training are not included in the monthly fee. The No Fix, No Fee repair guarantee does not make membership or training free.
Your connection
Payment is verified before this site opens the remote-support preparation page. Ray receives your contact details and issue by email and calls before connecting. You run the remote helper and choose when to grant access. Third-party services have their own terms and privacy notices.
Your details
Contact information, the issue you describe, verified PayPal references and notification status are stored privately to arrange and record service. This website does not receive your card information or automatically collect computer specifications. Please don’t submit passwords or remote-access codes.